This policy covers coozestudio.com and any order or enquiry you place with CooZe Studio. It is written to be read, not skimmed past.
Who we are
CooZe Studio (trading as CHUZTING) designs and produces the Devil Horn Series of 1/8 scale ball-jointed collector figures. We are based in Dongguan, Guangdong, China, and we are the controller of the personal data described here.
What we collect
Only what we need to answer you or fulfil an order:
- Enquiries: the name, store or company, country, email address, channel, website or social handle and message you submit through the dealer enquiry form.
- Orders: recipient name, delivery address, phone number where the carrier requires it, email address, and the contents of your order.
- Payments: handled by our payment provider. We receive confirmation that a payment succeeded and the last four digits of the card or the transaction reference — never the full card number.
- Technical: standard server logs (IP address, browser type, requested page, timestamp) generated by our hosting provider for security and abuse prevention.
Why we hold it
- To reply to your enquiry and quote you.
- To pack, ship and support an order, including customs documentation.
- To handle returns, defects and refunds.
- To meet accounting and tax obligations.
- To keep the site working and defend it against abuse.
We do not sell data, and we do not run advertising or cross-site tracking pixels on this site.
Cookies
This site sets no advertising or analytics cookies. Our hosting provider may set strictly functional security cookies to distinguish real visitors from automated traffic. Blocking them may stop the site from loading.
Who we share with
- Hosting and CDN: Cloudflare, which serves this site worldwide and processes request logs.
- Carriers: DHL Express, FedEx or UPS, which need the recipient name, address and phone number to deliver.
- Payment provider: the processor that handles your transaction, under its own privacy terms.
- Authorities: where we are legally required to disclose, or where disclosure is necessary to pursue a fraud or a customs matter.
International transfers
We are based in China and ship worldwide, so your data will be transferred to and processed in China and in the countries our providers operate in, including the United States and the European Union. Transfers rely on the necessity of performing our contract with you, or on your consent when you submit an enquiry.
How long we keep it
- Enquiries that do not become orders: 24 months, then deleted.
- Order and invoice records: as long as accounting and tax law requires, currently 10 years.
- Server logs: rotated by the hosting provider, generally within 30 days.
Your rights
You may ask us to show you the data we hold about you, correct it, delete it, or stop using it for a particular purpose. Write to the address below and we will respond within 30 days. If you are in the EU or UK you also have the right to complain to your local data protection authority.
Contact
Privacy requests: michael@coozestudio.com. Put “Privacy” in the subject line so it routes correctly. We answer in English or Chinese.